We build Cloudveil clothing to last. All Cloudveil products are fully warranted to the original owner against manufacturers’ defects in materials and workmanship during normal use for the expected life of the garment. If a product ever fails due to a manufacturing defect, we will, at our discretion, repair or replace it without charge.
Our guarantee does not apply to accidental damage, misuse, mishandling or alteration, and it does not apply to zippers which fall outside the zipper manufacturer's warranty period (one year for YKK zippers). Repairs due to any of these issues can be performed at a reasonable charge. Garments returned for warranty inspection must be clean.To initiate service under this guarantee, please contact Customer Service with your original proof of purchase at (877) 255-8345 or via email at firstname.lastname@example.org for a warranty authorization and shipping instructions.
Once you have received authorization from our Customer Service department, be sure to return your package with a carrier that can provide tracking and insurance.Thank you for choosing Cloudveil.