The Cloudveil Pro Purchase Program
Thank you for your interest in the Cloudveil Pro Purchase Program.
If you are currently a member of the program, please read these Terms & Conditions which govern all Pro Purchase Program orders as they may have changed since you last ordered from us.
If you are not currently a member of the program, you are welcome to apply. If your application is accepted, you'll receive instructions regarding how to activate your account and place orders.
The program is open to outdoor/mountain professionals including the following:
- Guides (AMGA/CMGA certification or not)
- Avalanche Professionals
- Ski Patrol
- PSIA Ski Instructor
- Outdoor Education
- Environmental Education/Conservation
The standard discount is 50% off SRP. From time to time, we may offer deeper discounts on specific products for a limited time. In addition, there may be products for which we are unable to offer the full 50% discount due to limited availability or a higher cost basis.
Returns & Exchanges
Cloudveil is one of the few programs that permit exchanges. In the event that you’re not happy with the garment you purchased, feel free to return it to us as long as it is in saleable condition. When we receive the garment, we will provide you with store credit for the amount you spent on the garment less a $5.00 restocking fee. At that point, you can use the store credit to order a different size, color or style or you can leave it in your account and use it toward a future order.
Please note that we are unable to provide refunds on purchases made under this program. All shipping costs are the responsibility of the customer. In order to return a garment for store credit, please follow the instructions in the Customer Service section of our website and send an email to firstname.lastname@example.org to ensure that we know you’re sending something back to us.
The Pro Purchase Program is solely for the use of the approved applicant on garments specific to that individual’s gender for personal use. The program is NOT to be used for gifts or product for others, and abuse of the program in this way will result in removal and cancellation of the account. From time to time, we may open up the program to friends & family, but please note that, unless specifically permitted, this is for purchases made by you.
In addition, the existence of this program and other programs like it are dependent upon your discretion. Feel free to endorse our gear, but PLEASE DON’T DISCUSS THE PRO PURCHASE PROGRAM.
How to Apply
Please download the application form, fill it out and fax it back to us at 781.631.5371 along with the requested eligibility information.
If you have any questions, please don’t hesitate to call us at 877-255-8345 or email us at email@example.com.