Your privacy as a Cloudveil customer is important to us. We collect only the information that is necessary to process your order and notify you of any changes to your order.

Security

We use SSL (secure socket layering) 128 bit encryption to protect your information as it travels over the Internet. We also hold a secure key, or digital certificate through Equifax. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

What we collect

When you order from Cloudveil.com there are a few things we collect from you that you should be aware of. We do capture cookies in order for us to keep track of the items you place in your shopping cart. The "cookie" itself does not tell us who you are, your email address or any other personal information about you. It merely allows us to keep track of items in your shopping cart so you can move around the site freely.

All other information we collect from you is given by you for the completion of the order. This includes contact information (billing and shipping addresses, phone number, email address), and financial information (credit card).

The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient.

Your Email Address

We collect your email address during the order so that we can send you a shipping confirmation with the shipper's tracking number. We can also email you any changes to your order that may effect timing or availability of items.

We do not share your email address with any outside companies. We do use these addresses for our own electronic marketing purposes, but only with your consent. Instructions on how to unsubscribe are included in every promotional email.

Your Mailing Address

We use your mailing address to mail you the latest Cloudveil catalogs and special notices. If you received duplicate catalogs, need to change your address, or would like to be removed from our mailing list, please cut out your mailing label and mail it to:

Cloudveil
P.O. Box 11810
Jackson, WY 83002

Or call us at 888.255.8345. Please specify if you've received duplicate mailings, have a change of address, or want to be removed from the list. Occasionally we do exchange our customer names with other reputable companies. If you would prefer that we not include your name, please contact us.

How to contact us

This Web site is operated by Cloudveil Mountain Works.

You may email us at:

You may phone us at: 888.255.8345

Our mailing address is:

Cloudveil
P.O. Box 11810
Jackson, WY 83002

Our shipping address is:

Cloudveil
120 West Pearl Ave.
Jackson, WY 83001

The Cloudveil Spring/Summer 2009 Web site refers to the following trademarks: Velcro® is a trademark of Velcro® Inc.; Lycra® is a trademark of INVISTA; Supplex® is a trademark of Dupont; schoeller®, schoeller®-dryskin-extreme with NanoSphere®, schoeller®-WB-400 with 3XDRY®, schoeller®-WB-formula with c-change 3XDRY®, schoeller®-dynatec, schoeller® dynamic®, schoeller®-dynamic with micro-porous coating, schoeller®-WB-400, are trademarks of Schoeller Switzerland; GORE-TEX® Pro Shell Plain Weave, c-change and 3XDRY®, GORE-TEX® Paclite Shell Ripstop,GORE-TEX® Pro Shell 3-Layer Rugged Ripstop, GORE-TEX® Pro Shell 3-Layer Plain Weave, GORE-TEX®, GORE-TEX® Pro Shell Plain Weave, GORE-TEX® Soft Shell, GORE-TEX® Paclite Shell Plain Weave, GORE-TEX® Pro Shell 3-Layer Rugged Ripstop, GORE-TEX® Pro Shell 3-Layer Wader Fabric, GORE-TEX® Pro Shell 5-Layer Wader Fabric,  are trademarks of GORE-TEX. WINDSTOPPER® Insulated Shells Microfiber, WINDSTOPPER® Insulated Shells Reinforcement, WINDSTOPPER® Technical Fleece, WINDSTOPPER® Insulated Shells Ripstop, and WINDSTOPPER® Soft Shell, are trademarks of W.L. Gore & Associates; Polartec®, Polartec® Wind Pro® with Hardface™ Technology, Polartec® Thermal Pro® Sweater-Knit, Polartec® Power Stretch®, Polartec® Classic Micro Fleece, Polartec® Classic Micro Velour Fleece ™, Polartec® Classic 100™ Overdye Tweed, Polartec® Classic 100™, Polartec® WIND PRO® Heavyweight Dobby, and Polartec® WIND PRO® High Loft/Low Micro Velour are trademarks of Polartec LLC, Inc.; YKK® is a trademark of YKK, Corp.; Pittards®, Pittards® Digital, and Pittards® WR100X goatskin are trademarks of Pittards Leather, PLC; Entrant DT™, Primeflex™, and Dermizax™ are trademarks of Toray Industries Inc. Japan; Hipora® is a trademark of Kolon Industries of South Korea; Pontetorto® fabrics of Italy; Primaloft®,  Primaloft® One, Primaloft® needle-punch, and Primaloft® Sport are trademarks of Albany International Corp; Thermore® is a trademark of FI.SI. – FIBRE SINTETICHE SPA; Clarino®  is a trademark of KURARAY Co. LTD; Fiberfill®; Pertex® is a registered trademark of Mitsui & Co., Ltd., Cloudveil®, the “CMW” Logo®, CirrusTM TS, Cirrus™ FP, Mirage Recycled™,  Elapse 2.5™, DeepDrop™,  OpenAir™, QuickGrab™, Billygoat™ Leather, SuperSteer™ Leather, Wraptor™, Cloudburst Tactile™, Cloudburst Stretch EV3™, Cloudburst 2.0™, Cloudburst Stretch EV3 Plus™, Stretch Cord ™, Luscious™, Transporter™, Cirrus™,  Inertia HD™ w/ Primeflex™, Inertia Plus™ w/ Primeflex™, Adept™, SnotNose™, Donnerator™, Pace Pointelle™, Pace Mesh™, Super Smooth™, CoolTouch™, CoolTouch Plus™, SunPro™, SunPro Plus™ , Cloudburst Emergence™ Breather™, Cloudburst Emergence™ 4-Layer Wading Fabric, and Cloudburst Emergence™ 5-Layer Wading Fabric are trademarks of Cloudveil Mountain Works, Inc.